Lovato Electric digitizes audits and inspections
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Lovato Electric digitizes audits and inspections with Audit Manager

From paper-based operations to a digital system for quality and traceability

Lovato AM software e app

“We didn’t have to adapt to the tool—the tool adapted to our way of working.”
Alessandro Bottarelli, Key User for Quality Applications – Lovato Electric

Context

In the industrial world, quality is what ensures trust and continuity. For Lovato Electric – active in more than 100 countries – this meant managing audits and inspections quickly and efficiently.
The challenge? Processes were still tied to Excel sheets and Word templates, printed and archived manually. This created misalignments, limited traceability, and a strong dependence on paper. An approach that could no longer keep up.
It was clear that a change was needed.

The company

With over a century of history, Lovato Electric combines tradition and innovation.
Founded in Bergamo in 1922, the company designs and manufactures low-voltage electrical components for industrial applications.
Consistent investment in quality and technology has enabled Lovato Electric to strengthen its international presence and become a reliable partner in the automation and energy management markets.

lovato Audit Manager logo

The requirements

The introduction of Audit Manager was overseen by Alessandro Bottarelli, key user for quality-related software applications, together with a dedicated project team. Their goal was to find a digital tool that could simplify daily activities and fully digitize the audit process.
The solution they were looking for needed to reduce the bureaucracy associated with document management, streamline the monitoring of non-conformities, and enable more direct collaboration both among internal departments and with suppliers.
At the same time, it was essential for the software to be flexible – able to adapt to existing workflows without forcing disruptive changes – becoming a natural and practical support for the team.

The solution

Audit Manager is now used to manage multiple types of audits across several company departments:
Internal process and system audits

  • Supplier audits
  • Customer audits
  • Certification Body audits
  • HSE inspections (Health, Safety & Environment)

A single platform for managing different processes, ensuring consistency, traceability, and collaboration among all stakeholders involved.

App AM Lovato

The benefits

By adopting Audit Manager, Lovato Electric strengthened and streamlined a process that previously showed several weak points.
Here are the main results achieved:

  • Greater traceability → every audit, finding, and verification is now recorded and easily accessible.
  • Reduced paper usage → paper folders have been replaced by digital data.
  • Consistent, well-structured reports → clear formats and standardized content with no messy customizations.
  • Fast and easy adoption → the intuitive interface made it simple to integrate into daily workflows and encouraged participation from external users, such as suppliers.
  • Supplier involvement → external partners are now fully integrated into the audit flow.
  • International collaboration → the multilingual feature allows audits and suppliers abroad to be managed without language barriers, ensuring clarity and consistency across sites and international teams.
  • More effective oversight → managers now have immediate access to data and performance metrics.
  • Qualified support → customer service received the highest rating.

A result that confirms how technology – when built around real needs – becomes a truly valuable ally.

Lovato Electric S.p.A.

Manufacturing