CGTE Optimizes Audit Management for High Standards of Quality and Safety

Continuous monitoring and effective supervision across all Italian branches.

“The implementation of Audit Manager has radically transformed the way we manage audits, allowing us to reduce operating times and improve control over the activities and processes of all our branches. An application that is easy to use, fast and intuitive, which helps us guarantee very high standards of quality and safety for all our employees, but above all for our Customers”
Giuliano Bruni, Process Training & Audit Manager, CGTE S.p.A.

The context

With a network of branches across Italy and a complex operational structure, CGTE S.p.A. needed a system capable of making audit management more efficient, automated, and integrated.

This was essential to maintain high standards of quality, safety, and sustainability, as well as reduce errors and significantly improve transparency and traceability of audit activities.

The goal was to ensure strict and consistent control over all business operations.

In this context, the adoption of Audit Manager represented a significant turning point, optimizing branch monitoring and ensuring that each audit follows detailed and specific procedures for every operational area.

CGTE has thus achieved precise control over numerous managerial aspects, such as rental contracts, lead management, rental fleet, vehicle maintenance, and environmental compliance.

The customer

CGTE S.p.A. is one of the leading Italian companies in the rental of machinery and equipment, with decades of experience.

The company offers a complete range of solutions for construction, industry, and the energy sector, providing customers with a cutting-edge fleet of machinery and highly qualified technical assistance services.

With numerous branches across the country, CGTE stands out for its constant commitment to innovation, service quality, workplace safety, and environmental respect.

The requirements

CGTE aimed for a solution that not only optimized audit management but also centralized and automated the collection and analysis of data.

The goal was to implement a tool capable of constantly monitoring the performance of its branches in terms of management, safety, environment, and service quality, facilitating the timely identification of non-conformities and ensuring a quick resolution of issues.

Additionally, the company required an intuitive and user-friendly platform for all company levels to promote rapid adoption and significantly reduce operational times.

The solution

Audit Manager was custom-designed to meet CGTE’s specific needs, integrating advanced modules for branch monitoring, management of open findings, and the creation of detailed reports.

Each audit is accompanied by outcomes and scores based on the responses collected during the inspections, ensuring a comprehensive and accurate evaluation.

Among the most innovative features, stands out the ability to automatically carry over unresolved issues to the next audit, simplifying the auditors’ work and ensuring constant monitoring of critical issues to be resolved.

Thanks to our solution, CGTE can now conduct comprehensive audits on every aspect of operations, from reviewing rental contracts to assessing safety and environmental measures. Additionally, the client has full freedom to upload an unlimited number of custom checklists, adding—at no extra cost—all the necessary controls or types of audits.

The benefits

The introduction of Audit Manager has significantly transformed CGTE’s audit processes, bringing a series of key benefits:

Reduction in operational time: the digitization of audits has reduced the time required for data collection and processing, speeding up the entire control cycle. This has allowed the company to save valuable resources and devote more time to strategic interventions.
Greater rigor in internal control: the software’s configurability, combined with its ease of use, has enabled immediate integration with the daily activities of various departments, allowing for more accurate and rigorous internal control.
Timely monitoring and resolution of issues: thanks to the feature that automatically carries over unresolved issues into every new audit, CGTE has improved its ability to monitor problems and resolve them quickly, ensuring no issue is overlooked.
Enhanced interdepartmental collaboration: process automation has facilitated collaboration between various company departments (audit management, IT, branches, marketing, and fleet management, etc.), allowing about 44 users to work on the platform in a synergistic and coordinated manner.
Improvement in service quality: thanks to the optimization of internal management, CGTE has been able to provide an even more qualified and timely service to its customers, consolidating its leadership position in the sector.

The adoption of Audit Manager has allowed CGTE S.p.A. to achieve new levels of efficiency in audit management, fostering closer collaboration between departments and proactive monitoring of operations.

This change has not only met the company’s immediate needs but has also created a solid foundation for continuous improvement, ensuring CGTE a sustainable competitive advantage and impeccable service quality for its customers.

Customer

CGTE S.p.A.

Sector

Machine and equipment rental