Tenova centralizes audits and suppliers with Audit Manager
Progetto senza titolo 4

Audit management and supplier authorization in a multi-site environment

How Tenova improved traceability, collaboration, and control

Pubblicazione AM TENOVA

“The level of service and the team’s availability made the difference. Audit Manager proved to be a flexible tool, suited to our needs and also usable by external stakeholders.”
Maia Cigada, Business Application Manager, Tenova

Context

Tenova operates within a complex organization, with multiple sites and teams collaborating on quality and supply chain activities. In such an environment, audit and non-conformity management has a direct impact on day-to-day operations.Before the introduction of Audit Manager, controls were mainly managed through Excel files. As activities increased and more sites became involved, keeping information aligned became increasingly difficult. Different versions of the same file, unsynchronized updates, and challenges in reconstructing audit history all created friction.These issues slowed down work and made it harder to maintain a clear overall view of activities.

The company

Tenova is an international industrial group specializing in the development of solutions and plants for the metallurgical and mining sectors.It operates in complex production environments where process control, activity traceability, and cross-functional coordination are essential to ensure operational continuity and compliance with standards.In this context, quality and process control are part of daily operations rather than standalone activities.
favicon AM TENOVA 1024x1024

The requirements

As projects and involved sites grew, it became increasingly difficult to maintain a shared and consistent view of audits and non-conformities. Information was spread across files and departments, with a risk of misalignment between teams.

At the same time, certain supplier-related operational steps—such as authorizing the start of packaging activities—required a more structured and traceable process.

The goal was not simply to replace Excel with a new tool. The objective was to introduce a system capable of centralizing information, making supplier authorization flows clearer, and reducing errors linked to manual data handling.

A single, accessible, and up-to-date solution was needed to provide a clear overview of ongoing activities.

The solution

Tenova chose Audit Manager for its comprehensive functionality and its ability to adapt to the company’s organizational structure, integrating with its SAP environment.

Today, the platform is used for:

  • internal audits
  • second-party supplier audits
  • quality inspections
  • non-conformity management

Alongside these features, a structured management of the Release Note was implemented. This document authorizes the supplier to start packaging preparation. Through Audit Manager, Tenova can:

  • create the Release Note at individual order line level
  • send it to the supplier via a dedicated link
  • track acknowledgment of the document
  • record any findings emerging during expediting activities

This process, previously handled through manual communication, is now fully traceable within the system.

screenshot TENOVA

The benefits

With the introduction of Audit Manager, Tenova achieved a more structured and shared management of control activities across different sites.

Key improvements include:

  • greater clarity in audit and non-conformity management
  • shared visibility of activity status across departments
  • smoother collaboration between teams and sites
  • reduced manual exchanges and duplicate files
  • easier report generation and consultation
  • improved consistency in supplier-related processes

Over time, the system has become a common reference point for all involved functions, making it easier to understand the status of activities and responsibilities without having to reconstruct information from multiple sources.

Tenova

Steel plant engineering